Digital Transformation to Optimize Omnichannel

Integrating your online and physical stores

 

Your customer's path to purchase is not a straight line into your store. They purchase online, through your call center and in your store. In fact, 90% of retail sales still happen at the store-level and over 50% of in-store sales are influenced by the online channel. And two-thirds of all online customers make a store visit before or after a transaction.

Do you see the synergy here? Store associates with access to both online, call center and in-store activity and history will be able to deliver a much more personalized shopping experience that increases sales and customer loyalty. 

Read this RIS News report to learn why retailers need to:

  • Break down silos that exist with legacy applications and move towards a digital store platform that delivers a 360-degree view of customer activity and history.

  • Give store associates mobile technology that will enable them to stay by their customer's side and deliver a superior shopping experience.

  • Provide a complete view of customer data to turn routine store visits into targeted opportunities.
Simply fill out the form to get immediate access to this RIS News report.

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