Digital Transformation to Optimize Omnichannel

Integrating your online and physical stores


Your customer's path to purchase is not a straight line into your store. They purchase online, through your call center and in your store. In fact, 90% of retail sales still happen at the store-level and over 50% of in-store sales are influenced by the online channel. And two-thirds of all online customers make a store visit before or after a transaction.

Do you see the synergy here? Store associates with access to both online, call center and in-store activity and history will be able to deliver a much more personalized shopping experience that increases sales and customer loyalty. 

Read this RIS News report to learn why retailers need to:

  • Break down silos that exist with legacy applications and move towards a digital store platform that delivers a 360-degree view of customer activity and history.

  • Give store associates mobile technology that will enable them to stay by their customer's side and deliver a superior shopping experience.

  • Provide a complete view of customer data to turn routine store visits into targeted opportunities.
Simply fill out the form to get immediate access to this RIS News report.

Join the social conversation: